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Sunday, August 3, 2014

Cannot navigate to the requested page because user profile synchronization service is not running: SharePoint 2013

Issue: While setting or new UPA service or starting an existing User profile service I was getting error message.

Error: Cannot navigate to the requested page because user profile synchronization service is not running, Please start the User Profile Synchronization Service before creating a connection.




Troubleshooting:

Checked CA and noticed that User profile synchronization is stopped.

Checked Forefront Identity Manager Service and Forefront Identity Manager Synchronization Service was also started.

Resolution: You can check if you are clicking on User Profiles, you are supposed to User Profile Service Application and click on User Profile Service Applications, and click on Start Profile Synchronization or Configure synchronization connection-new connection.

In my case was having an existing UPA service and every time I tried to create new connection the old was selected from the drop-down menu.

Hope this helps.

You can refer to another issue, if you have this error due to some other reasons.



Applies to: SharePoint Server 2010 SharePoint server 2013
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