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Wednesday, August 6, 2014

SharePoint 2010: MsiInstaller errors while attempting to manage a User Profile Service Application


Issue: while managing the User Profile services you get warning in the event viewer post restarting the IIS.

Error: Detection of product '{90140000-104C-0000-1000-1000000FF1CE}', feature 'PeopleILM', component '{1C12B6E6-898C-4D58-9774-AAAFBDFE273C}' failed.  The resource %programfiles%\Microsoft Office Servers\14.0\Service\Microsoft.ResourceManagement.Service.exe' does not exist.

Or

Detection of product '{90140000-104C-0000-1000-1000000FF1CE}', feature 'PeopleILM' failed during request for component '{1681AE41-ADA8-4B70-BC11-98A5A4EDD046}'

Or

Failed to connect to server. Error: 0x80070005.



Background: Many time we have seen these error keeps on recorded in event viewer after our servers either patched or we do an IIS following any change in the server of the SharePoint Web App.

It was not having any business impact, however keep on flooding the event viewer leading to miss some important error and information.

Troubleshooting: I did not bang my head much on this as I have got KB article which support this behavior completely and  KB says that this issue happens when you attempt to manage the User Profile Service Application via Central Admin on a SharePoint Server 2010 with the User Profile Synchronization service started after an IISReset, the following warnings are logged in the application log of the SharePoint server:

Resolution:

Grant the Network Service account read access to the %programfiles%\Microsoft Office Servers\14.0 folder.

Reference: MS KB supporting this behavior http://support.microsoft.com/kb/2473430

If you have any issues/queries, please do let me know.

APPLIES TO

  •         Microsoft SharePoint Server 2010
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